SuperBetter Feedback
Welcome! We’d love to hear from you! If you have a specific question about your account, please select “Contact Support” in the right sidebar.
112 results found
-
Could you please add the ability to message allies!
It is really difficult to get to know your allies if you can't message them! Please add this basic functionality to the site! Thanks!
39 votesHi there!
Thanks so much for your feedback. We’ll keep this in mind for future development, but in the meantime I’d like to suggest that you use the SuperBetter Community to keep in touch with your allies. You can create a private group there that will allow you to talk to each other. Please email me at jessica [at] superbetter [dot] com if you’d like help setting one up!
-
Ally Login Names Not Secret Identity?
When I click on Allies, I see different names than their Secret Identities so I have no idea who each ally is.
9 votesThanks for bringing this to our attention.
-
Make allies easier to add
First let me just say that this site is Ah-MA-ZING, I am head over heels. The interface is easy to use/understand, very beautiful and incredibly well designed. HIGH EFFING FIVE!!
That said, I would love it if it were easier to add allies, in the forums everyone seems confused about it and I admit, it's a disconnect between who you're talking with in the forum and who you're allies with on the SB site at times.
I suggest:
- integrating forum into SB.com instead of it being on a diff. platform so we can easily add allies there instead of…1 vote -
Seeing what your hero does
I login to see what has been done in the last day to offer encouragement. They post up about beating bad guy or doing this or that quest. There is a link so I click it.
It just reloads the page. instead of finding out what that particular thing is about.
Could you make a little pop up or something (not pulling me away from the page, because that would get tedious fast) just to give some info.
With somethings I can see be clicking through to their bad guys and such, but not all. For example if they have…
1 vote -
Rock skill won't trigger unless...
Currently, I only appear to get "rock" skill if I do Quest or Award - Shadowing doesn't seem to trigger the rock skill, and I can't log a "checked in" - my hero seems to have to do that.
All this means the game is either really aggressive or completely passive on my part.
Shouldn't shadowing trigger "rock"?1 vote -
Removing Heroes
I can't seem to find the way to remove certain Heroes from my Ally section.
I have two Hero's there that are inactive accounts, and I'd like to remove them because they are a distraction and also seem to be negatively influencing my "rock" status.
Thanks for any feedback!
32 votesWe’ve started work on this and expect it to be released in the next week or two.
-
Ally dashboard: the shadow task never updates
Whether I like items in my ally's activity wall or not, whether I comment or not, the ally dashboard always shows the shadow task as incomplete for the day.
32 votesThis is a known issue – we’re actually working on redesigning how allies work, and when those changes are released, this won’t be a problem :) Stay tuned!
-
incorrect description
On this page: https://www.superbetter.com/heroes/52023/quests/1523604 the reader is referred to the HQ button at the bottom of the screen? There seems to be no such button. However, I did find the "invitations" link at the top right corner of the screen. Maybe the description is incorrect?
1 voteYes, we currently have a bug where web users are getting a tutorial designed for people first starting to play on iphone :( We’re working on fixing it!
-
Group Quests
Our whole office is playing SuperBetter - MUCH LOVE! It is changing my life! But...we'd like to set and achieve group goals. Are we missing the way to do that?
Thank you, Jane. We crossed paths at IdeaFestival in Louisville a few years ago. This idea is spectacular! Viva Games! See you at games for health.12 votesThere’s not really a way to do this in the game, as it’s set up as individual players. The best way to achieve it is to set up a private group on the SuperBetter Community, and discuss your group goals there. Please email me at jessica [at] superbetter [dot] com if you’d like help setting up a group!
-
My ally suggested a check-in but there is nothing on the site!
I got an email from superbetter.com saying my ally "suggested a Check In." and to click the link "Go to your Secret Headquarters to see what it is."
I clicked the link... and there is nothing there. Where do I find this?
4 votesHmm. That’s incredibly peculiar. What happens if you change the last part of the URL while you’re at your Secret HQ to be /suggestions instead of /secret_hq (I think that’s what it is, might be slightly different). That is the hard link directly to your suggestions page. Does anything show up?
OLDER RESPONSE——
On the left hand side of your secret HQ, there should be a link that says SUGGESTIONS (in the same place as the links that say ACTIVITY, QUESTS, ALLIES, etc). When you click that, you should be able to see the suggestions. Let me know if it’s not working! -
How do you send your allies a private message?
How do you send your allies a private message?
10 votesIt’s planned, don’t worry! :)
-
I'm getting Ally emails, but no requests on the Allies page
Is this related to "Ally trouble continues"?
My prospective hero has tried re-sending the email, but nothing is showing up.0 votesI believe we’ve fixed almost all known ally issues. Are you 100% sure that the email on your account is the email address your hero is using to invite you?
-
Feedback on problems with setting allies
It seems difficult to get allies on your page to stay there! My ally and I keep disappearing from each other's pages. I think it must be technical glitch- not my area of expertise so no suggestion I am afraid.
2 votesThat’s weird! Can you give me more information about what it means to ‘disappear’? Do you mean they don’t show up in the allies list? Do you have to readd them every time?
-
Interface for allies seems simple enough, but none of my allies can figure it out.
My allies aren't as technologically proficient as I am. None of them can figure out the game interface. I think they may need a few more directions!
19 votesHey there!
Thanks so much for your feedback. We know the ally interface needs work, and it is on our list for improvement. If you have any specific suggestions, please let us know! Thank you!
Cheers,
Jessica. -
Are my facebook friends SuperBetter users?
I'd like to be able to make allies of my existing network, and you're already connected somewhat to facebook...
Ideally, I'd want to be able to first connect to my friends who are already using this app, then to invite friends to join
13 votesLetting other people on facebook know you’re playing SuperBetter is something of a privacy issue. Because SuperBetter is health related, we don’t want to be telling the world you’re using it – even if it’s theoretically people you know and have approved to be on your social network.
We’re working on adding more levels of privacy, so that if you want to let your facebook friends know you’re playing, you can, but for now we’re sticking with the ‘better safe than sorry’ policy and not making any of that information visible.
-
Add more icons to choose from when you give your sidekick an award.
My sidekick and I sometimes give each other awards, and we thought it'd be nice to have a larger variety of icons to chose from. Not real important, but just an idea.
2 votes -
Ally Invitation Trouble
After (finally) receiving my ally invitation, I finally realized I had to log out to accept it. But once I finish reading about the skills (compass, heart, etc) and go to practice the skills, the site breaks and the connection isn't completed. I've tried it several times and my ally and I are still not really connected. It's really hampering my SuperBetter experience.
5 votesYikes! That’s sounds awful. We’re looking into it now.
-
Comments? What Comments?
My ally sent me two comments. I click the link to respond and the SB page opens up... and no sign of the comments. Can't find them anywhere!
I also still can't find the Suggestions area for the check-in my ally recently suggested...
1 vote -
responses from hero
I'm an ally to someone. And I'm providing her support daily. I can see that she's reading my messages, but otherwise, I have no idea whether or not she's using them. Am I supposed to be able to see that somehow?
1 vote -
6 votes
- Don't see your idea?